Chris Fletcher

Navigating the Employment (Allocation of Tips) Act

Tipping is a lifeline for hospitality workers. I spent the early part of my career filling a Pringle jar each night with my tips from the section I ran in a restaurant in a central London hotel. My wages were okay, but my tips funded my social life! As I continued my career, my tips, or control over them, became more confusing and less transparent. To the point where customers would question, "Do you get this money or does it just go to the business?”.

In an overhaul of tips and gratuity practices, a new law being introduced this year will make it illegal for employers to withhold tips from workers. The new rules will allow more than two million workers to keep a total of £200 million a year in tips, according to government estimates.

These changes will be included in the Employment (Allocation of Tips) Act 2023, which received Royal Assent in May 2023. The rules are due to come into effect on July 1, 2024, and will affect the hospitality businesses across England, Scotland, and Wales.

In this comprehensive guide, we will explain the Employment Allocation of Tips bill, explore how it may impact your business operations and what amendments you can make.

Read more here

Latest Articles

Explore All   

Best Restaurant POS Systems 2024

Discover the top restaurant POS systems of 2024, designed to streamline operations and enhance the dining experience. From Toast's all-encompassing platform to Lightspeed's cafe-friendly solutions, Aloha's cloud-based flexibility, and Square's user-friendly interface, find the perfect match to boost efficiency and customer satisfaction in your establishment.

Community creates advocates, advocates create change

Foam Hands didn't build a community but they facilitated new connections, and signalled change in the way we event and network in hospitality

Dojo partner with Tech on Toast to host Brunch event at Wagtail

Join Chris Fletcher from Tech on Toast as he hosts a panel featuring James Brown CEO Of Brewdog Bars & Co-Founder at Tipjar, Brendan Kelly, Head of Projects at JKS Restaurants, Olivia Reid, Director of F&B at Sessions, and Chris Joliffe, Head of Enterprise Sales at Dojo.

Integration Alert: Restaurants Are Becoming Data Mazes

Restaurants are under immense pressure. Fortunately, digitalisation offers a solution. New technologies improve, speed up, and simplify previously slow, error-prone, and complex aspects of a restaurant's operations. 

The Best Background Music for Restaurants

Set the right tone for every dining experience. Find out what type of music enhances ambience, elevates mood, and complements cuisine.

Tech stacks: navigating integration challenges

In the rapidly evolving landscape of hospitality and retail technology, the integration of new technologies into existing stacks has become imperative for staying competitive. However, this process comes with its unique set of challenges and benefits. Here, we explore the evolution of tech stacks, analysing the hurdles and advantages of integrating new technologies. We'll also provide insights into best practices for a smoother integration process.

Automation's Impact for Retail and Hospitality Operators

The power of automation stands as a game-changer. Whether you run a boutique hotel or manage a retail outlet, embracing automation backed by AI-driven processes is transforming the way you operate and serve your customers.

Optimising customer journeys: the power of integrated tech stacks

In the ever-evolving landscape of hospitality and retail, customer experience is essential for success. As businesses strive to deliver seamless, personalised journeys, the integration of various technologies has emerged as a game-changer.

GUEST EXPERIENCE MANAGEMENT PLATFORM HGEM LAUNCHES INSIGHTLAB

GuestExperience Management platform HGEM has launched Insight Lab, –a brand new insight consultancy service for HGEM customers who wish to dig deeper into their guest experience data with custom analysis or reporting templates, which will be particularly useful for operators who haven’t got enough time to spare for a deep dive into analysis.

Unlocking the Future of Hospitality: Join the Transformative Event with Industry Leaders

Unlocking the Future of Hospitality: Join the Transformative Event with Industry LeadersIn an era where the hospitality industry is experiencing unprecedented shifts, staying ahead of the curve is not just an advantage; it's a necessity. Join us for a groundbreaking event featuring esteemed industry leaders, including Hawksmoor, Phil Eeles from Honest Burger, Matt Grimshaw of Youda, and Kieron Bailey, Co-Owner at Otolo. Together, we'll dive into crucial topics shaping the landscape of hospitality.

Paytronix releases their 2023 Restaurant Loyalty Report

Restaurant loyalty is the lever everyone needs to think about pulling as we head into 2024. The new Loyalty Report 2023 by Paytronix focuses on guest engagement maturing and provides crucial insight for the upcoming year and beyond.

New Technology vs Change Management - Are we focused on the right problem?

Tech continues to evolve and so does the hospitality industry but we still face a multitude of challenges, from rising costs to high turnover, has spurred the emergence of a vast array of technology solutions.

Toasted, Not Burnt.

This blog is all about how the customer journey has been impacted over the past 3 years and will continue to be so

Thiel-backed fund Valar seeds British payments start-up

Thiel-backed fund Valar seeds British payments start-up

Thread good or Threadful? Let's see how the new social media app measures up!

🐦 Twitter, the feisty little blue bird, has been ruling the social media kingdom for years. With its short and snappy tweets, it's the go-to platform for sharing quick thoughts, viral trends, and breaking news. But wait, here comes 🧵 Thread, the fresh-faced newcomer, ready to challenge the reigning champ!

The Future of Hospitality: How Smart Payment Technology Enhances Guest Experiences

Standout customer experiences are key for boosting revenue and customer loyalty. With Dojo Pocket – a portable, pocket-sized device that integrates with cloud-based EPOS systems – you can take orders and payments whenever, wherever.

Is your tech causing confusion, get a virtual CTO for your restaurant business!

Paytronix release 2023 Online Ordering Report

Who is ordering the most online and who is our most loyal demographic ? Find out with the latest Paytronix Online Ordering Report.

Ordermark U.S. business sold to Urban Piper

No CTO, No problem. Plugging the “ Tech Gap” for midmarket operators.

Limber release a study into flexible working trends in 2023

Marketplace partners HGEM consumer survey finds 1/3 customers not happy with payments in hospitality

Honest Burgers crowdfunding passes £2m mark

Feed It Back reports that complaint resolutions using recovery vouchers increase revisit rates

HRC announces partnership with Tech on Toast

GigPig teams up with Uber to provide its artists with safe transport home

A three-month pilot scheme offering local musicians half price transport home after late-night gigs is being launched in Manchester, thanks to a partnership between live music marketplace GigPig and Uber.

Get Your FREE Tech Audit with Tech on Toast

Get a first look at new restaurant tech research from Vita Mojo

2022-23 Email Marketing Report by Stampede

40% of Consumers Now Prefer to Place Their Delivery and Takeout Orders Via a Restaurant’s App or Website

40% of Consumers Now Prefer to Place Their Delivery and Takeout Orders Via a Restaurant’s App or Website

Earn As You Learn With Tech On Toast

Operators are asked to attend events, take part in content creation both for suppliers and for the industry and its important that they are rewarded for doing so. We all talk about the lack of capacity at operators disposal to support outside of their roles, but rarely do we reward them or our partners.

ATMOSPHERES THAT SELL BY STARTLE - REQUEST YOUR COPY NOW

GETTING INSIDE YOUR CONSUMERS' HEADS IS DIFFICULT - CHANGING THE ATMOSPHERE IS MUCH EASIER. THIS BOOK HIGHLIGHTS HOW MANY BUSINESSES ARE MISSING OUT BY IGNORING THESE HIGHLY INFLUENTIAL TOOLS WITHIN THEIR GRASP, AND GIVES THEM PRACTICAL ADVICE ON HOW BEST TO USE THEM