Brunch With Bandwidth: Balancing High-Tech & High-Touch Hospitality - Hosted in partnership with Sky Business

Brunch With Bandwidth: Balancing High-Tech & High-Touch Hospitality

Presented by Sky Business, in collaboration with Tech on Toast

January hits hard in hospitality. New strategies to land, teams under pressure, rising guest expectations and a growing reliance on technology to hold it all together. Brunch With Bandwidth is where forward-thinking hotel leaders come together to reset and redefine what great hospitality looks like in 2026. A seamless blend of smart technology and meaningful human connection.

At this intimate, invite-only brunch, Sky Business will launch new research exploring the state of connectivity in hospitality and why it has become a critical foundation for modern operations. The findings are striking. One in two operators say poor or unreliable connectivity has forced them to revert to manual processes, adding friction for teams and guests alike. It is a powerful reminder that when connectivity fails, both technology and hospitality suffer.

This event brings senior operators together for an honest, practical conversation about how digital innovation, strong connectivity and genuine hospitality must work together to deliver exceptional guest experiences.

🎤 Hear real-world insight from industry leaders:
Bernice Heard National Sales Director, Hyatt UK & Ireland
Plus additional speakers to be announced

🚀 We will explore how leading hotels are:

• Making technology work with teams, not instead of them
• Using AI, automation and reliable connectivity to create smoother, more resilient operations
• Protecting the human moments that guests remember most
• Avoiding the trap of over-automation and clunky digital journeys
• Building blended models that balance efficiency, warmth and trust

💡 Why Attend
This is not a product pitch.
It is a candid, peer-led conversation grounded in real operational challenges and fresh industry insight. Designed to help you shape the next phase of guest experience, powered by great tech, great people and great connectivity.

You will leave with practical ideas to:

• Design guest journeys that feel seamless and personal
• Use technology to free teams up, not slow them down
• Balance operational efficiency with the warmth at the heart of hospitality

👥 Who It Is For
Senior hotel leaders shaping guest experience, digital strategy and operational performance:

• GMs and Hotel Managers
• Operations Directors and Cluster or Regional Leads
• Revenue, Sales and Commercial Leaders
• Guest Experience and Brand Teams
• Owners and Asset Managers

📍 Event Details
📅 22 January 2026
⏰ 09:00 to 11:30 AM
📍 The Other House, South Kensington
🎟 Complimentary, invite-only

Register your interest and we will be in touch to confirm your place.