Served with Feeling: The Return of Experience-Led Dining
Join us for Served with Feeling: The Return of Experience-Led Dining, hosted with Shift4 and Lunchbox — a high-impact breakfast panel exploring how hospitality in 2025 is shifting back to emotion, theatre, and true guest connection. Hear from leading operators and tech voices as they unpack what “experience-led” dining really means today, where tech enhances (or hinders) that vision, and how design, storytelling, and smarter training are helping teams deliver unforgettable moments — even on tighter budgets. With real-world insights, honest conversation, and no sales pitches, this one-off event is for anyone shaping the future of hospitality.
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📅 Wednesday 30th July | 🕘 9:00 AM – 11:30 AM | 📍 Caravan, Fitzrovia | 🥐 Breakfast Included
Hosted with Shift4 & Lunchbox
Served with Feeling: The Return of Experience-Led Dining
How hospitality is making a comeback – with storytelling, theatre, and human connection at the core.
In a world where convenience and delivery reigned supreme, diners in 2025 are starting to want something different. They’re seeking story. Theatre. Emotion. A reason to go out. A reason to remember.
We’re seeing a return to dining as entertainment – where tech doesn’t replace people, it amplifies the experience.
Join us for a sharp, honest conversation with operators and innovators bringing this to life. Expect tangible insights, real-world examples, and a breakfast that’ll set the tone for your day.
🎤 Panelists Bringing the Heat:
- James Walker – CEO, Lunchbox
- Tom James – Managing Director, Bill’s Restaurant
- Harry Ridley – Head of Technology, Levy UK
- Sean Weeraratna – Director of Operations, Gaucho, Rare Restaurants Group
🧠 What We’ll Dive Into
- What experience-led dining really means in 2025
- Where tech elevates and where it kills the vibe
- Using story, design & senses to create connection
- Delivering “wow” on a tighter budget
- Training teams to serve with heart, not just speed
- Measuring the value of memorable moments
- Guest behaviour trends you need to know
- What to automate so teams can focus on people
🎟️Grab your FREE spot now!
This one-off event brings together operators, technologists, and brand leaders shaping the future of dining. No pitches. Just honest conversation, good food, and real insights.