Served with Feeling: The Return of Experience-Led Dining

9:00 am
-
11:30 am
,
Jul 30, 2025
-
Jul 30, 2025
Caravan Fitzrovia
,
Fitzrovia

Join us for Served with Feeling: The Return of Experience-Led Dining, hosted with Shift4 and Lunchbox — a high-impact breakfast panel exploring how hospitality in 2025 is shifting back to emotion, theatre, and true guest connection. Hear from leading operators and tech voices as they unpack what “experience-led” dining really means today, where tech enhances (or hinders) that vision, and how design, storytelling, and smarter training are helping teams deliver unforgettable moments — even on tighter budgets. With real-world insights, honest conversation, and no sales pitches, this one-off event is for anyone shaping the future of hospitality.

📅 Wednesday 30th July | 🕘 9:00 AM – 11:30 AM | 📍 Caravan, Fitzrovia | 🥐 Breakfast Included

Hosted with Shift4 & Lunchbox

Served with Feeling: The Return of Experience-Led Dining

How hospitality is making a comeback – with storytelling, theatre, and human connection at the core.

In a world where convenience and delivery reigned supreme, diners in 2025 are starting to want something different. They’re seeking story. Theatre. Emotion. A reason to go out. A reason to remember.

We’re seeing a return to dining as entertainment – where tech doesn’t replace people, it amplifies the experience.

Join us for a sharp, honest conversation with operators and innovators bringing this to life. Expect tangible insights, real-world examples, and a breakfast that’ll set the tone for your day.

🎤 Panelists Bringing the Heat:

  • James Walker – CEO, Lunchbox
  • Tom James – Managing Director, Bill’s Restaurant
  • Harry Ridley – Head of Technology, Levy UK
  • Sean Weeraratna – Director of Operations, Gaucho, Rare Restaurants Group

🧠 What We’ll Dive Into

  • What experience-led dining really means in 2025
  • Where tech elevates and where it kills the vibe
  • Using story, design & senses to create connection
  • Delivering “wow” on a tighter budget
  • Training teams to serve with heart, not just speed
  • Measuring the value of memorable moments
  • Guest behaviour trends you need to know
  • What to automate so teams can focus on people

🎟️Grab your FREE spot now!
This one-off event brings together operators, technologists, and brand leaders shaping the future of dining. No pitches. Just honest conversation, good food, and real insights.