The Loyalty Lab: Building App Experiences Guests Actually Love - Hosted in Partnership with Pepper

Today’s smartest operators aren’t just rewarding visits, they’re building app experiences that feel seamless, personalised, and worth coming back to. Hear insight from Bone Daddies, Tortilla, and Prezzo on building app experiences guests keep coming back to.

We’ll also explore the growing role of subscriptions in loyalty. With brands like Prezzo already seeing strong results through their partnership with Pepper, we’ll look at whether subscriptions are becoming a core part of the loyalty mix.

Hosted by Chris Fletcher, this is a relaxed, conversation-led session with practical insights and plenty of opportunity to connect over brunch.

Spaces are limited to keep things intimate, so secure your spot early.

OPERATORS ONLY PLEASE