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Q2 2026 Report · In partnership with Sky Business

How operators really rate their POS — and what's coming next

Get the Tech on Toast Intelligence Report — the quarterly briefing for hospitality leaders on the macro forces reshaping your margins and your technology decisions. From energy shocks and rising labour costs to the shift in the POS market, we connect what's moving in the wider world to what belongs on your boardroom agenda over the next 90 days.

  • The POS NPS Index — −17, from hundreds of operator reviews collected every week
  • Why detractors outnumber promoters more than two to one
  • The five trends shaping operators' next 90 days
  • Tech on Toast CTO Chris Cartmell on the shift from buying a till to buying a platform
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Inside the Q2 2026 report
01
The POS NPS Index
How operators really rate their till, scored from the hundreds of reviews we collect every week — and why the market is mid-shift.
02
Iran, energy & your margins
What the conflict in the Gulf and volatile energy markets mean for operator costs this quarter.
03
What a tube strike really costs
The real hit to covers and revenue when London grinds to a halt — and how to soften it.
04
Your next 90 days
The tech focus operators need to prioritise right now to stay ahead.