Bloomreach

Bloomreach is an AI company for personalization. Its platform, Loomi, helps hospitality brands deliver the right message to the right guest at the right time across email, SMS, push, web, WhatsApp, and more — all from a single place.

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Rather than stitching together separate tools for CRM, email marketing, and on-site personalization, Loomi brings it all together. A built-in customer data platform unifies guest profiles, AI-powered automation runs campaigns like abandoned bookings and post-visit follow-ups without manual effort, and real-time personalization adapts what each guest sees based on their behavior and preferences.

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Loomi's AI goes beyond basic automation. It predicts the best time to send each guest a message, identifies who's at risk of lapsing, and can build entire lifecycle campaigns from a plain-English brief. That means marketing teams spend less time building and more time driving new reservations and repeat visits.

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Loomi powers personalization for 1,400+ brands worldwide, from retail and financial services to hospitality and gaming, including operators who need their tech to work as hard as they do.