Payments should never slow service down, but too often they do.In this episode of the Tech on Toast podcast, Chris is joined by Tom Usher, Engineering Manager at Dojo, to explore how modern payments technology is being built specifically for the realities of hospitality.The conversation dives into Dojo Pocket, a handheld ordering and payments device designed to keep teams on the floor, reduce friction during service, and help operators turn tables faster without compromising guest experience.Tom shares why Dojo chose to build its own hardware and payments stack, how reliability and uptime are critical in hospitality, and why even small moments of friction can have a big impact on revenue, staff stress, and customer satisfaction.The episode also covers cloud infrastructure, resilience at scale, security and trust at the point of payment, and why intuitive design matters in an industry with high staff turnover.If you’re thinking about tableside payments, handheld devices, or how to give time back to your team, this episode is a must listen.
