In this episode, Chris is joined by Nikki Perry, VP of Product at TripleSeat, who flew in from Boston for her very first visit to London. They dive into Nikki’s journey from bussing tables at 13 to leading product strategy at one of the most exciting events platforms in hospitality tech.Expect a brilliant blend of real-world hospitality experience and cutting-edge product thinking — from how TripleSeat is cutting admin, increasing conversions, and transforming pre-orders in the UK, to how AI is quietly becoming the venue’s best friend.They also cover: • The rise of 3D event planning (think The Sims, but for weddings and private dining) • The difference between US and UK event culture (spoiler: pre-ordering cocktails is wild to Americans) • How AI integrations like AdSalt are streamlining inbound calls and converting more leads • Why TripleSeat’s newest tool, PartyPay, is making painful event payments a thing of the past • What’s coming next in the product roadmap (hint: AI assistants, natural language reports, and hotel tech upgrades)Nikki shares how TripleSeat remains laser-focused on one core user: the event manager — and how the team stays close to the ground through regular customer visits, product feedback loops, and actual party-throwing.✨ Key Takeaways: • 📊 Built by Operators – Most of the TripleSeat team has worked in restaurants or events, making the product truly hospitality-first. • 🧠 AI for Admin – From call-handling bots to natural language reporting tools, AI is embedded in the TripleSeat future. • 🍽 UK vs US – The cultural difference around pre-ordering food and drinks highlights the importance of local product nuance. • 🛒 Self-Service Sales – Tools like TripleSeat Direct and guest portals allow for faster bookings and better guest experiences. • 💳 Payments Solved – PartyPay means no more faxed credit card forms (yes, that was still a thing). • 🧭 Always Iterating – The product roadmap is fuelled by customer feedback, and prioritised by real impact, not just loud requests.🔗 Mentioned in this episode: • TripleSeat • AdSalt AI for hospitality • Tech on Toast📣 Connect with us:Got feedback, questions, or want to be featured?👉 Visit techontoast.community👉 Follow us on LinkedIn: Tech on Toast
