In this episode, we explore how KATE Media’s dedicated on-table ordering and payment device is changing the way restaurants serve, sell, and scale. Host Chris Fletcher chats with Manuel Costin, Country Manager at KATE Media, about why a physical, brandable device outperforms QR codes — boosting guest control, staff efficiency, and average spend.
💡 What you’ll learn
📱 Why a physical device creates a smoother, faster ordering experience than QR codes
👩🍳 How staff use lights and smart watches to stay in sync during service peaks
💰 The measurable uplift in average order value and guest satisfaction
🔗 How KATE integrates seamlessly with POS, payments, loyalty, and reporting
🧁 Why brands like Heavenly Desserts and Elan Café are embracing the tech
🎧 Listen now on Spotify: Tech on Toast Podcast — On-Table Ordering That Works
🔗 Find KATE Media: katemedia.com | Connect with Manuel on LinkedIn
✨ Powered by Lightspeed — helping restaurants deliver seamless service and unforgettable guest experiences.
