Every HR Director in hospitality knows the number. Some dread saying it out loud. Staff turnover in the sector regularly hits 70–80%, and for many multi-site operators it's even higher. You recruit, onboard, train and then watch people walk out the door within weeks. It's exhausting, expensive, and it feels like a problem without a fix.

But here's the truth that often gets missed: most people don't leave because of the pay. They leave because they don't feel connected. They feel invisible. Nobody told them what was happening at HQ. Their manager communicated through a WhatsApp group that nobody reads. Their onboarding was a pile of laminated sheets in the back office. They didn't feel like they belonged anywhere.

That's a communication and culture problem and it has a solution.

The Hidden Cost Sitting in Your Tech Stack

For Operations Directors, the staffing crisis isn't just an HR headache, it's a P&L problem. Every time a team member leaves, you're looking at recruitment fees, management time, and the inevitable dip in service quality while the new person finds their feet. Conservative estimates put the cost of replacing a single frontline hospitality employee at anywhere between £1,500 and £5,000.

Multiply that across a 500-person operation with 75% turnover and the numbers become staggering. Yet most operators are still trying to solve this with the same fragmented toolkit: WhatsApp for comms, PDFs for training, emails nobody opens, and a scheduling system that doesn't talk to anything else. Your people feel that chaos every single day.

Onboarding, Information & Training

From day one, every new starter is welcomed through a personalised onboarding journey built directly into the app. No more binders in the break room. Handbooks, kitchen courses, hygiene policies, compliance training all there, updated in real time, trackable by your HR team.

One App. Your Brand. Your People.

Monotree is a branded employee app built specifically for deskless workforces in hospitality, retail, and leisure. The concept is simple but powerful: give every one of your employees from head chef to weekend FOH a single, beautifully designed app that carries your brand, your voice, and everything they need to feel informed, engaged, and part of something.

Daily Operations, Streamlined

For Ops Directors, this is where Monotree earns its keep. Daily opening lists, collaborative checklists, forms, and fault reporting all managed through the app. No duplicate data entry, no "I didn't know" conversations. Managers run their sites without needing five different tools.

AI That Actually Helps Your Frontline

Monotree's AI assistant means staff can get instant answers without interrupting a manager mid-service. Whether it's how to clean the coffee machine, a hygiene procedure, or a company policy the bot surfaces the right information from your own handbooks in seconds. It's like having your entire operations manual in your team's pocket.

Monotree Bot: AI for Your Team

Staff ask questions in natural language and get instant, accurate answers drawn from your own content. Less manager interruption. Fewer mistakes. Faster onboarding. And it's available in 9 languages, essential for the diverse teams that make hospitality run.

Culture Doesn't Build Itself But It Can Scale

The brands winning the talent war in hospitality right now aren't necessarily paying the most. They're making people feel like they matter. They communicate consistently, celebrate wins, and keep everyone in the loop, from the executive team to the pot washer on a Saturday night.

Monotree gives you the infrastructure to do exactly that at scale, across every site, with AI-powered tools to speed up content creation and auto-translate communications for your diverse teams. Operators like Madklubben, Guldsmeden Hotels, COFOCO, and Bone's Restaurants are already building stronger, more connected teams on the platform.

Every Monotree customer gets the full platform from day one, with no module upgrades, no hidden costs. Just one premium experience for everyone in your organisation.