From 30% to 98% Adoption: The Frontline Access Problem Nobody Talks About with Regan Collins from Cocentric

This week’s episode opens with something special: Always Open at Christmas, Tech on Toast’s brand new charity single created by the Hospitality Community & Choir in just 72 hours. All proceeds support Hospitality Action. Stream it, share it, and help spread the message.

Then we’re joined by Regan Collins, CEO of Coentric and the team behind Connect a platform tackling one of hospitality’s biggest (and most overlooked) blockers: frontline access to the tools they’re meant to use.

Regan shares why giving teams “great tech” isn’t enough if they can’t log in, why adoption stalls when access takes 12 steps, and how “quiet tech” can unlock huge wins across comms, learning, scheduling, HR, and beyond.

• Why frontline enablement breaks down at the identity and access layer

• The hidden cost of clunky logins: “step four and they’re out”

• Moving from 30% adoption to 98% by removing friction

• What “one front door” looks like for shifts, leave, learning, and comms

• Why generic passwords on paper are still (shockingly) a thing

• How better access improves retention, productivity, and belonging

• Replacing WhatsApp inside organisations (and keeping knowledge in-house)

• What’s next: facial recognition kiosks, smarter nudges, and AI-powered insights

• A practical reminder: demo everything and understand how it works in real life

• Charity single: thehospitalitychoir.org

• Connect: connectfrontline.com

• Find Connect on the Tech on Toast marketplace (look for the big blue “C” logo)

If you’re trying to get more from the tools you already pay for, this is a must-listen.