This week, Chris is joined (again!) by Christian Mouysset, Co-founder of Tenzo, the “glue” that brings sales, labour, inventory, reviews and reservations into one real-time view. We talk actionable KPIs over vanity metrics, why speed of feedback beats perfect dashboards, and how “performance ops” helps GMs move the needle on today’s shift, not next quarter’s report.
Highlights
From data overload to action: pick 3–5 KPIs and shine a light—things improve.
Real-time or it’s too late: feedback after lunch beats a board pack next week.
Shift-level impact: targets part-timers can act on within a three-hour window.
AI done right: ML for forecasting, LLMs for summaries, automation for delivery—different tools, different jobs.
Integrations that work: human relationships + solid APIs matter.
Best-of-breed vs all-in-one: choose your four dimensions (geo, sub-vertical, toolset, segment) and make trade-offs on purpose.
Hotels turning F&B inside-out: untapped revenue if ops and insight align.
Key takeaways:
Start with one KPI (e.g., spend per labour hour) and prove a win before adding more.
Put mobile, real-time insight in the GM’s hand; avoid 15 logins and 28-page PDFs.
Separate ML, LLMs and automation; don’t lump everything under “AI”.
Build integrations at the right granularity (hour, site, revenue centre).
Timestamps
01:45 – Tenzo in one line: the “glue” for restaurant data
04:50 – Data drowning vs focusing on what matters
06:40 – “Shine a light and it gets better” (Hard Rock lesson)
08:50 – Real-time targets teams can act on today
12:30 – Why mobile matters for GMs (and part-timers)
14:50 – AI: forecasting, summaries and automation—what’s what
18:30 – Trust, accuracy and adoption
20:45 – Integrations: people, APIs and the right granularity
24:30 – Best-of-breed vs all-in-one (choose your sacrifices)
26:55 – Industry pulse: cautious optimism and real ROI
28:40 – Hotels & F&B: new momentum
29:55 – How to reach Christian
Guest
Christian Mouysset – Co-founder, Tenzo
Web: gotenzo.com
Email: christian@gotenzo.com
Sponsor
Lightspeed — POS and payments built for busy service. Close the year strong.
Connect
Host: Chris Fletcher
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