Join Chris Fletcher from Tech on Toast as he hosts a panel featuring James Brown CEO Of Brewdog Bars & Co-Founder at Tipjar, Brendan Kelly, Head of Projects at JKS Restaurants, Olivia Reid, Director of F&B at Sessions, and Chris Joliffe, Head of Enterprise Sales at Dojo
In a recent survey by Tech on Toast, 78% of customers surveyed stated that their experience could be negatively impacted by the experience of a visit based on three areas of the customer journey:
1. Waiting to be greeted or sat at a table.
2. Waiting to order and waiting for food.
3. Waiting to pay and the complexity of that transaction.
These three areas have always been issues, so how are the industry and its suppliers managing these issues? What are the true benefits of innovation in the sector, and what impact are they having on the industry?
Discover insights into operational efficiency and network with industry peers while enjoying a delightful brunch courtesy of Wagtail Rooftop Bar & Restaurant.
Don't miss this opportunity to gain valuable insights from our hospitality industry experts and our growing community.
Wagtail Rooftop Bar & Restaurant, EC4N 7HR
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