GUEST EXPERIENCE MANAGEMENT PLATFORM HGEM LAUNCHES INSIGHTLAB
Tuesday, 7th November 2023
GuestExperience Management platform HGEM has launched Insight Lab, –a brand new insight consultancy service for HGEM customers who wish to dig deeper into their guest experience data with custom analysis or reporting templates, which will be particularly useful for operators who haven’t got enough time to spare for a deep dive into analysis.
HGEM's Managing Director, Steven Pike, comments on the launch: "We know that one size does not fit all and that many operators have limited insight resources. So, we're delighted to launch InsightLab to address that need and provide a personalised service to those looking to get more impact or meaning from our reports."
Insight Lab accompanies HGEM core solutions:Mystery Guest Audits, Guest & Employee Feedback Surveys, Review Management, and Dish Ratings, together providing a 360° degree view of customer touchpoints and helping drive business through getting more customers, improving guest satisfaction, and increasing average spend.
To find out more about HGEM and the launch ofInsight Lab, please visit: hgem.com